FAQs

Popular Questions:

  • How long is shipping?

    Once your order is processed, it will be shipped.

    Most orders will take 4-8 business days to ship depending on your location.

    See our Shipping Policy for more information.

  • How can I track my Order?

    Once your order is shipped, you will receive a tracking number via email.

    You can use this number to track your order through the "Order Tracking" section in your Rosellora account, or click here.

  • What are the shipping rates?

    We offer discounted shipping on all orders until Mother's Day (May 11th) from $̶4̶.̶9̶0̶ to $2.90 USD.

    (£2.20 / $3.90 CAD)
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What is Rosellora's Refund Policy?

Depending on the item your purchasing, returns and refunds are accepted within 15 - 90 days of purchase unless there are shipping delays (if you receive your order after the item's return window).

Please see our Return & Refund Policy for more information, as well as steps to initiate a return.

What if I received a damaged or incorrect item?

We apologize if you've received a damaged or incorrect item. Please reach out to our customer support or return your item before 15 days of purchase with pictures of the damaged, defective, or incorrect item.

Please see our Return & Refund Policy for more information.

What should I do if there's a delay in shipping?

We understand there may be unexpected issues and delays regarding shipping, and will do our best to satisfy your experience at Rosellora.

If you receive your order after the return window of your product and would like to return it, please contact our customer support and we will issue a refund for you in store credit.

What payment methods does Rosella accept?

We accept a variety of payment methods including credit cards, debit cards, and more:
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Diner's Club, and Paypal.

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