Shipping Policy

       At Rosella™, We hope to bring you both lovely gifts for your loved ones and the best shopping experience possible. If you're not happy for any reason, we're here to help! Below are the details regarding our orders and shipping process.

Processing & Shipping Times

All orders are processed within 1-3 business days. You will receive an email notification once your order has been shipped, as well as your tracking number.
After your order has been shipped, it will take 4 to 7 business days to arrive depending on your location and the product. 

International Shipping
We offer shipping to the UK, US, and Canada. Shipping times and costs will vary depending on your location.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. If you suspect your package has been lost or stolen, please contact the carrier directly for assistance.

Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other fees may apply. The customer is responsible for paying any additional charges that are incurred during the shipping process.

Returns & Exchanges
For information regarding returns and exchanges, please refer to our Return and Refund Policy.

If you have any questions about shipping, please contact us at support@rosellora.store or through the chatbox on our website.